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Deep Listening - Impact beyond words - Oscar Trimboli

Jan 30, 2024

Nicole Lowenbraun and Maegan Stephens, authors of the book "Adaptive Listening: How to Cultivate Trust and Traction at Work," explain the impact of adapting your listening in the a corporate workplace.

They introduce the SAID listening model, which stands for Support, Advance, Immerse, and Discern, each representing a...

Jan 10, 2024

Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers.

Brown emphasizes the need for organizations to listen to the authentic voice...